Introduction
NeonVPN ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our VPN service.
1. Information We Collect
1.1 Account Information
When you create an account, we collect your email address and encrypted password. We do not store passwords in plain text.
1.2 Connection Data
We do NOT log your browsing activity, DNS queries, or IP addresses while connected to our VPN. We follow a strict no-logs policy.
1.3 Usage Statistics
We collect minimal anonymous usage data such as:
- Connection timestamps (not browsing history)
- Amount of data transferred (aggregate, not per-session)
- App crash reports
1.4 Payment Information
Payment processing is handled by Apple App Store and Google Play Store. We do not store your credit card or payment details.
2. How We Use Information
We use collected information to:
- Provide and maintain our VPN service
- Process your subscription payments
- Send important service notifications
- Improve our app performance and user experience
- Comply with legal obligations
3. Data Sharing
We do NOT sell, rent, or share your personal data with third parties for marketing purposes. We may share data only:
- With service providers who help us operate our service
- When required by law or legal process
- To protect our rights and safety
4. Data Security
We implement industry-standard security measures including:
- AES-256 encryption for all VPN tunnels
- WireGuard protocol for secure connections
- Encrypted data storage
- Regular security audits
5. Data Retention
- Account data: Retained while your account is active
- Connection logs: We do NOT retain connection logs
- Payment records: Retained as required by law
6. Your Rights
You have the right to:
- Access your personal data
- Delete your account and data
- Export your data
- Opt out of marketing communications
7. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect data from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
8. GDPR Compliance
For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). This means:
- We process data only with a lawful basis (consent, contractual necessity, or legitimate interest)
- You have the right to access, rectify, erase, restrict, and port your data
- You may withdraw consent at any time
- You have the right to lodge a complaint with a supervisory authority
- We implement appropriate technical and organizational measures to protect your data
9. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or in-app notification.